Trouble-shooting 'Connection Failed': On your Windows Computer: iTunesToAndroid.exe has to be running in computer system-tray(bottom-right corner of your computer desktop). ![]() iTunes must be running in windows computer: If you see a new version alert in iTunes, like below, please download & update your Apple iTunes software. Alert messages like these will prevent android app connection with iTunes: If itunesToAndroid.exe is blocked by computer Firewall, create an Exception in Firewall settings to allow itunesToAndroid.exe perform network actions. Also, make sure your Anti-virus software doesn't stop iTunesToAndroid.exe from transferring data. We recommend turning off Anti-virus software OR unblock 'iTunesToAndroid.exe' under your AntiVirus software configuration/settings. -- On your Android Device:
Connected Once, but doesn't connect now?? * Mostly because, your windows computer ip adddress is changed. It happens when multiple devices are connected on to same WiFi Router. * And this problem should not come for auto-connected devices, as app automatically detects new ip address and uses it. * how to fix? Please update your Android app with new ip address of windows computer. Anti-Virus software alerts 'iTunesToAndroid.msi' as Virus: && When I download itunesToAndroid.msi file, it is getting removed on my Windows Computer: |



